Refund policy

Astron Audio sells downloadable software, audio plugins, and other digital products. No physical products are shipped.

Digital purchases are non-refundable

Due to the digital nature of our products, all sales are final and non-refundable, except where required by applicable law or expressly stated otherwise by Astron Audio. We do not accept returns or exchanges of digital downloads or software licenses.

Subject to your statutory rights, we do not offer refunds for change of mind, accidental purchases, unused licenses, dissatisfaction with a product’s sound or creative suitability, or incompatibility with systems outside the product’s published requirements.

Check compatibility before purchasing

Please review the product description, supported operating systems, plugin formats, host requirements, and activation requirements before placing your order. If you are unsure whether a product will work with your setup, contact us before purchasing.

Download, installation, and activation issues

If you experience a missing download, delivery problem, installation error, or license activation issue, contact support@astronaudio.com. We will help investigate and work toward a resolution.

Please include your order number, purchase email address, product name, operating system, DAW or host and version, and a description of the issue. Screenshots and error messages are helpful. Do not send passwords or payment-card details.

Defective products and billing errors

If you believe a product is defective, materially differs from its description, or you have been charged incorrectly or twice for the same purchase, please contact us promptly. We will review the issue and provide any remedy required by applicable law, which may include a repair, replacement, price reduction, or refund.

Approved refunds and licenses

If a refund is approved, it will normally be issued to the original payment method. Processing time depends on your bank or payment provider.

For a full refund that ends your license to a product, you must stop using that product and remove the refunded software and associated copies from your devices. Associated license keys and download access may be deactivated. Partial refunds do not automatically terminate your license.

Your statutory rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded, including rights relating to defective or misdescribed digital content and any applicable cancellation rights. Where mandatory law conflicts with this policy, that law takes precedence.

Contact

For questions about this policy or assistance with a purchase, email support@astronaudio.com.